FREQUENTLY ASKED QUESTIONS

Is LA Weight Loss a medically supervised program?
LA Weight Loss is not a medically supervised program. The LA Weight Loss Menu Plan and designated Plan Numbers are designed to help healthy individuals lose weight and achieve a healthier lifestyle. It is a recommended dietary program only and in no way represents medical treatment or medical advice. It does not accommodate for physical or medical conditions, food allergies or the taking of any medications (prescription or over-the-counter). It is solely your responsibility to discuss all medical conditions and your current health status with your physician prior to beginning this, or any other, weight loss program.

How does the Money Back Guarantee work?
We are so confident that you will love our products that we offer this incredible money back guarantee: Try our LA Lite Bars™ and LA TakeOFF™ Juice for a week. If you do not like them for any reason, simply email info@laweightloss.com within seven days of receipt of your first order and return the remaining product in your order, and we will give you a full refund of your purchase price, less shipping. One week supply of product applies to two boxes of LA Lite Bars and one bottle of LA TakeOFF Juice.  This money back guarantee applies to first time Auto-ship Delivery or Single Purchase orders only (excluding LA Rapid Results Diet Plan, LA Menu Plan Diary, LA Right Portions™ Plate, LA Lite™ Cookbook).

To take advantage of this Money Back Guarantee, please email info@laweightloss.com within seven days of receipt of your first order to obtain a Return Authorization Number (RMA#). Please put the number on the package. Include the packing slip that came with your order, and wrap the package securely. Ship to the return address indicated on the shipping label. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose in the package and send the package to the following address:

Shipping Department
26 Barnes Industrial Road North
Wallingford CT 06492

To be valid, product must be returned within 30 days of receipt. To ensure proper credit to your account, we recommend that you use FedEx or Insured Parcel Post for shipment. Products not received or lost in shipping are not the responsibility of laweightloss.com. Please save your shipping receipt and your tracking information until your return is processed. Please allow four to six weeks for your return to be processed and your account credited.

We will notify you via e-mail of your refund once we have received and processed the returned items. Credits will be applied within 14 days after your return is processed, but may not appear on your statement for one to two billing cycles. Please note that laweightloss.com will not be responsible for any bank or credit card fees that you may incur. A credit for the returned product will only be applied to the same method of payment.

Who do I contact if there is an issue with my order?
Any issues regarding your order should be sent to info@laweightloss.com for remedy within 7 days of receiving your order.

Can I purchase your products anywhere else?
LA Weight Loss products are not sold in any store. If you live near an LA Weight Loss Center, you can buy products as part of the weight loss program. Otherwise, the only place you can be sure of getting fresh, authentic products like LA Lites Bars, LA TakeOFF Juice, and LA SmartTrim Nutritionals is by ordering from laweightloss.com.

How much are shipping costs for your products?
Shipping charges are as follows:

All products are shipped via FedEx Ground. Allow 5-7 days for delivery.

How do I know how many servings to eat?
On the LA Rapid Results Diet Plan the Menu Plan Diary you select will indicate the exact number of servings you should eat daily in each of the nine food categories. When you add a weight loss package that includes the LA Rapid Results Diet System to your Shopping Cart, you will use the Menu Plan Selection Chart to select a specific Menu Plan number based on your individual weight loss needs. Then, you will receive the Menu Plan Diary that accompanies that specific Menu Plan number in your order shipment. The inside of your Diary lists the daily servings allotted to you.

What do I do when I need a new diary?
You may order a set of Diaries at any time. Diaries are always available to order separately from the Weight Loss Packages. You may order the same Menu Plan Diary number you are currently following or a new Menu Plan Diary number depending on your progress.  Make sure you use the Menu Plan Selection Chart to evaluate your weight loss and determine if and when you need a new plan number. Once you choose a diary plan number simply add it to your Shopping Cart.

Can I use my old LA Express and Free-to-Live™ plan?
We are recommending all of our clients make the transition to the LA Rapid Results Diet Plan. It is a weight loss system that incorporates the industry’s cutting-edge research so you lose more weight and feel more satisfied with and motivated by your success. With just the right combination of structure and flexibility, the program gives you the variety of foods you love with a structure that produces the faster, better results you want. With this program, you will use the LA Rapid Results Food Guide at first and then transition to the LA My Way Food Guide once you lose 20 pounds or reach your goal, whichever comes first.

The program is still based on a Free-to-Live™ philosophy where you lose your weight but maintain your lifestyle by personally choosing the foods you want to eat each day from a Food Guide.

When you add the LA Rapid Results Diet System to your Shopping Cart, you will use the Menu Plan Selection Chart to select a specific Menu Plan number based on your individual weight loss needs. Then, you will receive the Menu Plan Diary that accompanies that specific Menu Plan number in your order shipment.